Case Study: AVFLimos Speeds Up Bookings with Custom Ride-Hailing Website

Client: Freddy Yap, AVFLimos
Industry: Ride-Hailing
Challenge: Manual booking processes caused inefficiencies such as manual forms, increased errors, and lack of online booking options for customers.
Solution: Development of a custom ride-hailing website featuring automated scheduling, online payments, ride editing, and driver communication tools.
Results: Reduced manual workload, improved user experience for both customers and drivers, increased customer satisfaction, and greater operational efficiency.

Manual to Mobile: AVFLimos’s Shift to Automated Booking

Before partnering with us, AVFLimos relied on a manual booking system, leading to inefficiencies for both drivers and customers. Time-consuming phone calls, back-and-forth communication, and manual data entry created a cumbersome booking process. Freddy Yap, Founder of AVFLimos, knew it was time for a change to improve efficiency and provide a more user-friendly booking experience.

Building a Booking System that Shifts Gears:

Our team designed and developed a custom website tailored to AVFLimos’ specific needs, featuring:

• Automated Booking and Scheduling: Eliminates manual bookings and saves time by allowing customers to book rides directly online.
• Secure Online Payment Processing: Seamless and secure online transactions through an integrated payment gateway.
• Ride Editing and Cancellation: Customers can easily modify or cancel booked rides for increased control over their reservations.
• Multiple Booking Functionality: Schedule multiple rides in advance to ensure transportation needs are met.

Unique Features: Optimizing the Ride

• Driver Broadcasting via a Mobile Chat application: The website integrates with a chat app, allowing AVFLimos to send real-time notifications to drivers about new bookings. This streamlines driver dispatch and ensures faster response times.
• Google Maps Integration: For accurate pick-up and drop-off locations, the website seamlessly integrates with Google Maps, enhancing both customer experience and driver efficiency.

Seeing the Positive Impact:

The implemented solutions yielded significant benefits for AVFLimos:

• Reduced Manual Workload: Automated booking and payment processes have freed up staff time previously spent on manual booking management.
• Improved User Experience: Customers can now conveniently book, edit, and pay for rides directly through the website.
• Increased Customer Satisfaction: User-friendly features and efficient ride management contribute to a more positive customer experience.
• Greater Efficiency: Integration with technology ensures accurate locations and faster driver response times.

Project Management Excellence:

Freddy Yap, Founder of AVFLimos, expressed his satisfaction with the project: “Edelo built a highly intuitive, user friendly website for our business!” His positive feedback highlights the successful collaboration and focus on user experience.

Beyond the Destination:

This case study demonstrates the power of custom-built solutions in the ride-hailing industry. Partnering with AVFLimos, we created a website that streamlines operations, enhances customer experience, and drives overall business efficiency. This success story showcases the potential for ride-hailing companies to:

• Boost Efficiency through automation and online booking options.
• Enhance Customer Convenience with user-friendly features and online payments.
• Optimize Driver Dispatch through real-time communication tools.

By implementing a custom ride-hailing website, AVFLimos has positioned itself for continued growth and success in the competitive transportation landscape.